15 Aug 2023

Dashboard 101

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Looking for assistance? We're here to help!

Check out Topanga Academy for step-by-step tutorials. Can't find what you need? Email us at clientsuccess@topanga.io

General Dashboard FAQs

How do I add a dashboard user?

Anyone on your team can add a user to the dashboard! Go to Settings (left nav) → Dashboard Users (top nav) → click "+ Add" in the top right → enter their info and seat type → click "Create User." They'll get an email invite with a temporary password.

ReusePass FAQs

What's the best way to find a ReusePass consumer in the dashboard?

Go to ReusePass → Activity → Rentals → click the search bar and select a query type (ConsumerName, ConsumerID, or PhoneNumber) to narrow your search.

How do I see the total number of consumers?

Go to ReusePass → Consumers. The count shows at the top (e.g., "25+"). Click "Load More" to scroll through more consumers.

How do I cancel a rental?

Go to ReusePass → Activity → Rentals → click the rental row to open details → click "Cancel Rental" in the side panel.

How do I delete a ReusePass consumer?

Email us the consumer's phone number and campus at clientsuccess@topanga.io

How do I change a ScanApp password?

Go to Settings → ScanApp Accounts → find the account → click the 3-dot menu → Change Password → save.

Can I export data?

Yes! Go to ReusePass → Activity → click "Actions" in the top right → "View & download reports."

StreamLine FAQs

How do I edit an observation label?

Tap the edit icon on any observation → search for the correct menu item (options are from that day's menu) → select and save. If it's not listed, choose "Label not found."

What does "Label not found" mean?

The correct item wasn't available in the menu. These observations won't appear in production summaries or push back to your MMS, but they count in summary totals.

What does "Label pending" mean?

The observation is still being processed. No action needed.

What are Carryover and Prepared?

Carryover: End-of-day food that can be reused tomorrow. Prepared: Food ready to serve. Both work like waste tracking with different color coding on the scale.

What are Production Opportunities?

AI-powered suggestions for your highest-impact waste reduction. Found under Insights. We recommend checking weekly.

Can I filter observations by type?

Yes! Use the "Observation Type" filter to see only Waste, Carryover, or Prepared.

Need More Help?

Email us at clientsuccess@topanga.io

Industries

Solutions tailored to your needs

From campus dining to corporate kitchens, Topanga partners with food-service teams across industries to reduce food waste and build scalable reusables programs.

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Ready to rethink waste?
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In this video, our CTO Adam Bailey will run you through a quick overview of the Topanga Dashboard, and what information you should look for in week 1 of your program.

More specifically, we’ll cover the top-line statistics that are visible on the Topanga Overview page and where to look for real-time program activity on day #1.

To access the Topanga Loop Dashboard, connect with your Topanga Customer Success manager.  If you’d like to add new members, send their email addresses to your Customer Success Manager. Your team members will then receive an email inviting you to the dashboard with a temporary password and prompt to log in.

Industries

Solutions tailored to your needs

From campus dining to corporate kitchens, Topanga partners with food-service teams across industries to reduce food waste and build scalable reusables programs.

Upcoming
8:00 pm
14 Aug 2023

Dashboard 101

In this video, our CTO Adam Bailey will run you through a quick overview of the Topanga Dashboard, and what information you should look for in week 1 of your program.

Speakers

Session Overview

In this video, our CTO Adam Bailey will run you through a quick overview of the Topanga Dashboard, and what information you should look for in week 1 of your program.

More specifically, we’ll cover the top-line statistics that are visible on the Topanga Overview page and where to look for real-time program activity on day #1.

To access the Topanga Loop Dashboard, connect with your Topanga Customer Success manager.  If you’d like to add new members, send their email addresses to your Customer Success Manager. Your team members will then receive an email inviting you to the dashboard with a temporary password and prompt to log in.

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