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Check out Topanga Academy for step-by-step tutorials. Can't find what you need? Email us at clientsuccess@topanga.io

General Dashboard FAQs

How do I add a dashboard user?

Anyone on your team can add a user to the dashboard! Go to Settings (left nav) → Dashboard Users (top nav) → click "+ Add" in the top right → enter their info and seat type → click "Create User." They'll get an email invite with a temporary password.

ReusePass FAQs

What's the best way to find a ReusePass consumer in the dashboard?

Go to ReusePass → Activity → Rentals → click the search bar and select a query type (ConsumerName, ConsumerID, or PhoneNumber) to narrow your search.

How do I see the total number of consumers?

Go to ReusePass → Consumers. The count shows at the top (e.g., "25+"). Click "Load More" to scroll through more consumers.

How do I cancel a rental?

Go to ReusePass → Activity → Rentals → click the rental row to open details → click "Cancel Rental" in the side panel.

How do I delete a ReusePass consumer?

Email us the consumer's phone number and campus at clientsuccess@topanga.io

How do I change a ScanApp password?

Go to Settings → ScanApp Accounts → find the account → click the 3-dot menu → Change Password → save.

Can I export data?

Yes! Go to ReusePass → Activity → click "Actions" in the top right → "View & download reports."

StreamLine FAQs

How do I edit an observation label?

Tap the edit icon on any observation → search for the correct menu item (options are from that day's menu) → select and save. If it's not listed, choose "Label not found."

What does "Label not found" mean?

The correct item wasn't available in the menu. These observations won't appear in production summaries or push back to your MMS, but they count in summary totals.

What does "Label pending" mean?

The observation is still being processed. No action needed.

What are Carryover and Prepared?

Carryover: End-of-day food that can be reused tomorrow. Prepared: Food ready to serve. Both work like waste tracking with different color coding on the scale.

What are Production Opportunities?

AI-powered suggestions for your highest-impact waste reduction. Found under Insights. We recommend checking weekly.

Can I filter observations by type?

Yes! Use the "Observation Type" filter to see only Waste, Carryover, or Prepared.

Need More Help?

Email us at clientsuccess@topanga.io